Privacy Policy

Effective date: April 1, 2025

1. Introduction

1.1 Basic Information

This Privacy Policy (hereinafter referred to as "Policy") describes how DigitalHorizonsAI s.r.o., with its registered office at Zámostní 1155/27, Slezská Ostrava, 710 00 Ostrava 10, Czech Republic, ID No.: 22206841, VAT ID: CZ22206841 (hereinafter referred to as "we," "us," "our," or "Provider") collects, uses, and shares personal data of users (hereinafter referred to as "you," "your," or "User") when using our PrinterHive service (hereinafter referred to as "Service").

1.2 Consent

By using the Service, you express your consent to this Policy. If you do not agree with this Policy, please do not use our Service.

1.3 Global Use

This Policy is designed to meet the requirements of various jurisdictions around the world, including GDPR (EU), CCPA (California), PIPEDA (Canada), and other relevant data protection laws. Depending on your location, additional rights or obligations may apply to you.

2. Collected Data

2.1 Data You Provide to Us

When registering and using the Service, we may collect the following personal data:

  • Registration data (name, email address, password)
  • Billing data (address, business ID, VAT ID, banking details)
  • Information about your 3D printers (model, settings, status)
  • Files you upload (G-code, 3D models)
  • Communication with customer support

2.2 Automatically Collected Data

When using the Service, we may automatically collect the following data:

  • IP address
  • Device and browser information
  • Time and date of access
  • Service usage data (visited pages, clicks, activity)
  • Performance and error information

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may contain an anonymous unique identifier.

3. Use of Data

3.1 How We Use Your Data

We use the collected data to:

  • Provide and improve the Service
  • Process payments and manage accounts
  • Communicate with you (answer inquiries, provide support)
  • Send information about changes to the Service or Terms
  • Ensure the security of the Service and prevent fraud
  • Analyze Service usage and improve user experience
  • Fulfill legal obligations

3.2 Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a contract: Processing is necessary for the performance of a contract to which you are a party.
  • Legitimate interests: Processing is necessary for the purposes of our legitimate interests (e.g., Service security, usage analysis).
  • Consent: In some cases, we process data based on your consent.
  • Legal obligations: Processing is necessary for compliance with a legal obligation to which we are subject.

4. Data Sharing

4.1 With Whom We May Share Your Data

We may share your personal data with:

  • Third-party service providers who help us provide and improve the Service (e.g., payment processors, hosting providers).
  • Law enforcement agencies, government authorities, or other third parties if required by law.
  • Business partners with your consent or if necessary for providing the Service.

4.2 International Transfers

Your personal data may be transferred to countries outside the European Economic Area (EEA) or your home jurisdiction. In such cases, we will ensure that your data is protected by appropriate safeguards, including standard contractual clauses approved by the relevant regulatory authorities where required.

5. Data Security

5.1 Protective Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration.

5.2 Security Breach

In case of a personal data breach that presents a risk to your rights and freedoms, we will inform you without undue delay in accordance with applicable data protection laws.

6. Data Retention

6.1 Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

6.2 Criteria for Determining the Retention Period

When determining the retention period, we consider:

  • The duration of your account
  • Legal obligations (e.g., accounting and tax laws)
  • Limitation periods for potential legal claims
  • Our legitimate business interests

7. Your Rights

7.1 Rights of Data Subjects

According to applicable data protection laws, you have the following rights:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure of data under certain conditions
  • Right to restriction of processing under certain conditions
  • Right to data portability
  • Right to object to processing
  • Right not to be subject to automated decision-making including profiling
  • Right to withdraw consent at any time if processing is based on consent

7.2 How to Exercise Your Rights

To exercise your rights, you can contact us using the contact details provided in the "Contact Information" section. We will respond to your request without undue delay, at the latest within one month, or within another period stipulated by the applicable law.

7.3 Regional Rights

If you are located in certain jurisdictions, you may have additional rights:

  • European Union: You have the right to lodge a complaint with your local supervisory authority.
  • California: You have additional rights under the CCPA, including the right to access, delete, and opt out of the sale of personal data.
  • Other regions: Information about additional rights specific to your jurisdiction will be provided upon request.

8. Children

8.1 Minimum Age

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from individuals under 16 years of age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us.

9. Changes to This Policy

9.1 Updates

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page and/or via email.

9.2 Effective Date

The date of the last update of this Policy is indicated at the beginning of the document. We recommend that you regularly check this Policy to stay informed about any changes.

10. Contact Information

10.1 Contact

If you have any questions or concerns regarding this Policy or the processing of your personal data, you can contact us:

  • By email at [email protected]
  • By mail at: DigitalHorizonsAI s.r.o., Zámostní 1155/27, Slezská Ostrava, 710 00 Ostrava 10, Czech Republic

11. Supervisory Authority

11.1 Complaints

If you believe that the processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In the Czech Republic, this is the Office for Personal Data Protection (www.uoou.cz). Users from other countries may lodge a complaint with their local data protection authority.

12. Additional Information for Specific Regions

12.1 European Union and EEA

For users from the EU and EEA, our practices comply with the GDPR. We are the data controller within the meaning of the GDPR.

12.2 California

For users from California, our practices comply with the CCPA. We do not sell your personal data within the meaning of the CCPA.

12.3 Other Regions

We strive to comply with the data protection laws of all regions in which we operate. If you have any questions regarding specific rights in your jurisdiction, please contact us.